CASE STUDY

Streamlining Software Testing using Gen AI

Background

A mid-sized software services company operates in the competitive tech industry, providing a range of custom software solutions to clients worldwide. As the company grew, maintaining the quality of software releases became increasingly challenging, with manual testing processes struggling to keep up with the pace of development. The company sought a solution to streamline their testing processes, reduce costs, and minimize errors.

Challenge

The company faced several challenges:

1. High Testing Costs: The manual testing process was time-consuming and resource-intensive, leading to high operational costs.

2. Frequent Errors: Human errors in manual testing resulted in bugs slipping through to production, affecting the quality of software delivered to clients.

3. Maintenance Burden: Frequent updates and changes in applications required constant updating of test cases, increasing the maintenance burden on the testing team.

These issues not only increased costs but also affected client satisfaction and project timelines.

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Solution

To address these challenges, Xponentium helped company implement Testrigor, a Generative AI-powered, no-code testing platform. The solution offered several key features that aligned with the company's needs:

1. Comprehensive Platform Support: Testrigor supported testing across web (Windows, MacOS, Ubuntu), mobile web (iOS and Android), native desktop applications, and native/hybrid mobile apps. This allowed covering all testing needs under one platform.

2. Test Generation and Data Creation: Using plain English commands and Testrigor's record-and-playback tool, the team could quickly generate tests based on descriptions or feature details. The built-in login support and unique test data generation further streamlined the process.

3. Visual Testing and Self-Healing Testrigor's Vision AI automatically detected UI issues, and the self-healing feature adapted to changes in the application, reducing the need for constant test maintenance.

4. Specialized Testing Features: The platform offered advanced capabilities like email, phone call, and SMS testing, as well as 2FA, QR code, and Captcha resolution, which were critical for ensuring the reliability of their applications.

Xponentium Impact

Implementing Testrigor had a significant positive impact on the company:

Reduced Testing Costs: Automation and AI-driven test generation reduced the need for manual testing, lowering operational costs by 40%.
Minimized Errors: The accuracy and consistency of automated tests decreased the occurrence of bugs in production by 50%, enhancing the overall quality of software delivered.
Decreased Maintenance Effort: The self-healing feature reduced the maintenance burden on the testing team, allowing them to focus on more strategic tasks and innovations.
Improved Client Satisfaction: With fewer bugs and faster delivery times, client satisfaction improved, leading to a 20% increase in client retention rates.

Overall, Testrigor enabled the company to streamline their testing processes, reduce costs, and deliver higher-quality software to their clients, positioning them competitively in the tech industry.